Terms & Conditions

The PA Hub Terms of Business

The PA Hub Limited takes its Terms of Business very seriously.

1. Membership

1.1. To qualify for PA Hub membership all applicants must either be a PA, EA, VA, Secretary, Office Manager or equivalent administrative roles and must carry out PA duties as part of their role overall.

1.2. All PA Hub Annual memberships run for a minimum of 12 calendar months starting from the month applied on the PA membership application form received by The PA Hub Limited.

1.3. Annual Membership fees – By completing The PA Hub annual membership form, the applicant agrees to pay either a one-off annual fee in full for their membership type or a monthly annual fee. The Member agrees to pay the annual monthly fee according to its membership type shown clearly on the Membership form and in accordance with the Membership information available here https://www.thepahub.co.uk/membership/. When signing up to a pay monthly membership you are agreeing to pay a minimum of 12 equal monthly instalments from the month your membership commenced. All Memberships are for a minimum 12 month period and renewable each year thereafter.

1.4. One off annual Membership fees must be paid in full within 14 days of the invoice date in order to access any Membership benefits.

1.5 All members who pay monthly must set up a standing order with their bank on a date of their choice within the month the membership commences and before attending an event.

1.6. Membership will be terminated if fees remain unpaid.

1.7. The minimum age to become a PA Hub Member is 18 years old.

1.8. Group Membership benefits apply to all employees of the Member Company in the specified city and whose email address has been passed on to The PA Hub Limited. All members need to register in the Members area to be eligible for the events included in the membership type.

1.9. Changes to Membership benefits will be notified to the Main Group Member of the Member Company.

1.10. No part of the membership fee can be refunded once payment is made. Your fee covers all events in accordance with the Membership information ‘What does the membership include?’ available here https://www.thepahub.co.uk/membership/

1.11. Once renewal instructions have been received and payment has been made within the payment terms, the Members benefits are reinstated in full immediately. Memberships are for a minimum 12 month period and renewable each year thereafter. Part years or non-attendance at events are non-refundable.

1.12. Membership Subscription Cancellation Policy. As membership subscriptions are calculated to provide services for a whole year, members can only cancel their subscription during a 14 day “cooling off period”. After 14 days, membership is strictly non-refundable and non-cancellable. Cancellations are not permitted if it falls within the 12-month membership subscription.

1.13. No part of the membership fee can be refunded once payment is made. Your fee covers all events in accordance with the Membership information ‘What does the membership include?’ available here https://www.thepahub.co.uk/membership/. No refund can be made for events not attended within the membership year.

1.14 The PA Hub recommends that you pay for your annual membership subscription by credit/debit card online as this is the most streamlined way of securing your initial membership in good time of your renewal date.

1.15. Membership renewal reminders will be sent to existing Members two months prior to the membership renewal date.

1.16. Rising Star membership is for aspiring administrative staff who would like to become PAs; this scheme is open to Group memberships and offers the opportunity to join The PA Hub membership for 1 year at no charge – limited to 1 place per company in each region per annum. The Rising Star Scheme is for 12 months only and cannot be renewed. If the Rising Star becomes a PA within their one year scheme they would then be entitled to join the PA Hub as a PA member within their company membership and a new participant can be chosen to join the Rising Star Scheme.

1.17. All levels of membership and membership entitlements are outlined in accordance with the Membership information available here https://www.thepahub.co.uk/membership/. No refund can be made for events not attended within the membership year.

1.18. Members are added to our database and mailing list which you can unsubscribe from at any time. However, we use our mailing system to notify members of our events so it is best to be on the list. We also will not share your details with any third parties.

1.19 Non-members can obtain a ticket for individual events where available from the events pages on our site but this will not give non-members membership entitlements.

2. The PA Hub Social and Development Events

2.1. Event Registration: Priority is given to PA Hub members but registration is otherwise accepted on a first-come-first-served basis. A waiting list will be maintained if the capacity of the event is exceeded. The PA Hub Ltd reserves the right to decline registration/s at its discretion.

2.2. Fees & Payment: Registration fees are to be received by The PA Hub prior to the event. All our prices are subject to VAT at the prevailing UK rate. The PA Hub accepts payment by credit card, BACS, invoice or internet banking. Delegates are responsible for booking and paying for their own accommodation, travel and parking costs as these are not included in any of our prices. However there may be discounted rates available at selected hotels and these will be advised on the relevant event page.

2.3. Concessions: Event Concessions and benefits are available to The PA Hub members in accordance with the membership information available here: https://www.thepahub.co.uk/membership/

2.4. Amendments to event programmes: The PA Hub will endeavour to deliver each event. If necessary The PA Hub reserves the right to make amendments to our programmes, panels or speakers.

2.5. Cancellation by The PA Hub Ltd: The PA Hub reserve the right to cancel a training course, workshop, conference, networking or any other event for any reason prior to the event date.

2.6. Delegate cancellation, substitution and non-attendance: Please refer to the relevant event registration page on our website for details.

2.7. Event photography – Photographs will be taken at PA Hub Social and Development events, Showcases, Conferences and Award Ceremonies during the course of the events and added to various social media platforms. If you do not want to appear in any of our social media platforms please make the photographer aware at the event.

2.8. Videos may be made at our events. If you do not want to appear in any of our social media platforms where the video will be shown please make the videographer aware at the event.

2.9. Attendees booking any of our events will be added to our mailing list which you can unsubscribe from at any time.

2.10. The PA Hub is not responsible for any loss or damage to the property / venue where the event is held or any loss or damage to the personal possessions of the delegate attendees.

3. Conferences

3.1. Payment: All Conference delegate tickets purchased are non- refundable. They are transferable to another PA for this conference only and cannot be transferred to a different conference. All delegate payments must be received prior to the conference date. 

3.2. Concessions: Concessions are available to The PA Hub Members when booking a conference place in accordance with the Membership information available here https://www.thepahub.co.uk/membership/.  All discounts are accessed by a discount code which The PA Hub will distribute.

3.3. Cancellation: If the conference event is cancelled due to circumstances beyond our control the event will be rescheduled. Conference delegate tickets purchased are non- refundable but they are transferable to be used at the rescheduled conference or can be transferred to another PA for the same rescheduled conference only. All delegate payments must be received prior to the conference date.

3.4. Major Events: Specific Terms and Conditions related to Annual Awards Dinner, and Conferences will be detailed on the relevant event website.

3.5. Fees & Payment: Registration fees are to be received by The PA Hub prior to the Conference event. All our prices are subject to VAT at the prevailing UK rate. The PA Hub accepts payment by credit card, BACS, invoice or internet banking. Delegates are responsible for booking and paying for their own accommodation, travel and parking as these are not included in any of our prices. However, there may be discounted rates available at selected hotels and these will be advised on the relevant event page.

3.6. Conference exhibitors will be sent a separate risk assessment form for each event they attend which must be completed before the event. Conference exhibitors must have the required insurance to protect themselves at such events.

3.7. Attendees booking any at our conferences, digital or live, will be added to our mailing list which you can unsubscribe from at any time.

3.8. The PA Hub is not responsible for any loss or damage to the property/venue where the event is held or any loss or damage to the personal possessions of the exhibitor attendees.

3.9  If a conference place is cancelled within 4 weeks of the conference no refund is applicable and we will still require payment for this cancellation if the invoice has not yet been settled. The place however can be transferred to someone else.

4 Awards

4.1. All Awards ticket payments must be received prior to the Awards date.

4.2 Cancellation: If the Awards ceremony event is cancelled due to circumstances beyond our control the event will be rescheduled. All Awards tickets purchased are non- refundable but they are transferable and can to be used at the rescheduled Awards ceremony or transferred to another PA for the same rescheduled Awards ceremony only. All Awards ticket payments must be received prior to the Awards date.

4.3. Attendees booking awards tickets will be added to our mailing list which you can unsubscribe from at any time.

4.4. Major Events: Specific Terms and Conditions related to Annual Awards Dinner will be detailed on the relevant event website.

5. Online Digital Events

5.1. All online events are included in The PA Hub Digital, Full & Group Memberships.

5.2. The digital events can be bought on a digital only type membership in accordance with the Membership information available here https://www.thepahub.co.uk/membership .  

5.3. Digital only memberships do not cover the in-person events although you can upgrade to full membership at any point within your membership. Any extra costs will be worked out pro-rata to your membership year end date.

5.4. Digital only memberships must be paid in full and no monthly option is available.

5.5. All digital events will be available in the members’ area for a minimum of 7 days on a replay basis. This is dependent on the speaker’s wishes to how long we can make it available. We will endeavour to make them available as long as possible with 7 days being the minimum with some sessions being available much longer where possible.

5.6. Attendees booking any of our digital events will be added to our mailing list which you can unsubscribe from at any time.

5.7. Priority is given to PA Hub members but registration is otherwise accepted on a first-come-first-served basis. A waiting list will be maintained if the capacity of the event is exceeded. The PA Hub Ltd reserves the right to decline registration/s at its discretion.

5.8. All chat discussions are to be of good nature. The PA Hub has zero tolerence to hate comments, discrimintative remarks or any foul language. Those who do not abide by this could lose their membership.

6. Job Board

6.1 There is no charge for PA Hub Group Memberships to advertise administration jobs on The PA Hub Job Board.

6.2. All job advertisements must be paid for in full where applicable prior to The PA Hub publishing the job on the Job Board.

6.3. The PA Hub will check all Job adverts prior to being advertised.

6.4. The PA Hub is not responsible for the recruitment process of any of the jobs advertised unless they are sub-contracted to do so.

6.5. The PA Hub does not get involved with letting candidates know if applications have been received or decisions for shortlisting, interviews or being offered a role. This is the responsibility of the company who is advertising the role.

6.6 All Job adverts are advertised in accordance with our Jobs Board web page.

7. PA Hub Showcases

7.1. Attendees and exhibitors booking at our showcase events will be added to our mailing list which you can unsubscribe from at any time.

7.2  All attendees must deal directly with prize providers and The PA Hub are not responsible for any one elses prizes.

7.3  The prize expiry date cannot be changed. Please make sure prizes are claimed before this to avoid disappointment.

7.4  Showcase Exhibitor must abide by the following T&Cs:

7.5  All Showcases Exhibitors must complete a risk assessment form prior to attending the Showcase.

7.6  Exhibitors must provide an up to date certificate of their company liability insurance before the event.

7.7  All exhibitor payments must be received within 30 days from invoice date or before the showcase if booked within 30 days of the event. If you have not paid you will not be able to participate at the event.

7.8  We will not send any attendee contact information out to any exhibitors who do not attend the showcase or have not paid.

7.9  There is a maximum of 3 people allowed on an exhibitor stand.

7.10 We provide a trestle table, linen and a chair for each stand with room for 2 standard size banners. If you have any other equipment that will need more space, please contact The PA Hub team to check that there is available room to accommodate. If you turn up with extra equipment without prior consent, please note we may not be able to accommodate the space.

7.11  The exhibitor stand is only for your brand and you cannot share a table with other brands. Each one needs to purchase their own stand.

7.12  As we do sell out at these events and we cannot resell in the later stages before the showcases, the following will apply if you do need to cancel your stand:

• 12 weeks or more prior to the event – you can have a full refund. If you have paid by credit/debit card we will need to charge the refund fee that the payment system charges us. Alternatively, you can move your stand to another showcase date.
• 4 – 11 weeks prior to the event we can transfer your stand to another showcase date. No refund is possible.
• within 4 weeks of the event we cannot refund or transfer your stand to the next showcase.
• If you cancel your stand within 4 weeks of the event and you have not paid your invoice yet we will still charge you the fee for exhibiting.

7.13 If the event is cancelled due to circumstances beyond our control the event will be rescheduled, and we will inform you of this. If you cannot make that date, we will offer you a space at the next showcase you can attend.

7.14 Exhibitors will deal with the prize-winners directly.

8. PA Hub Newsletter Features

8.1. All Newsletter feature information including text, images and promotional offers must be supplied by the company who are featured in the newsletter at least 7 working days prior to the newsletter being published.

8.2 Payment must be received before the article is published in the newsletter.

8.3 Photos provided to us by those featuring in the newsletter are responsible for making sure those pictures are not subject to copyright. Please make sure that you have the permission to share those photos/images as The PA Hub are not responsible for using those photos/images that you have provided and it is your responsibilty to check.

9. Exhibitors at live PA Hub events

9.1. All PA Hub event Exhibitors must complete a risk assessment form prior to attending the Showcase

9.2. Payment must be made prior to exhibiting.

9.3. Exhibitors must provide an up to date certificate of their company liability insurance before the event.

9.4. The Exhibitor will deal with The PA Hub prize-winner directly.

9.5. Exhibitor at Live events T&Cs.

All payments must be received within 30 days from invoice date and must be paid prior to the event date to be able to participate at the event. If an exhibitor stand is booked within 30 days of the event payment is due on return of the invoice. If the event is cancelled due to circumstances beyond our control the event will be rescheduled. The stand fee is non-refundable but can be transferred to another event when a stand place becomes available.

9.6. Exhibitors booking at any of our events will be added to our mailing list which you can unsubscribe from at any time.

9.7. The PA Hub is not responsible for any loss or damage to the property/venue where the event is held or any loss or damage to the personal possessions of the exhibitor attendees.

10. Sponsorship

10.1. All agreed sponsorships including PA Hub Awards, Conferences and other PA Hub events must be paid in full at least 30 days prior to the event. Social media coverage is included in all sponsorships once payment is received. If a sponsor prefers to have social media coverage for more than 30 days prior to the event payment may be made prior to the 30 day payment terms to allow social media coverage to commence.

10.2. All sponsors will be added to our mailing list which you can unsubscribe from at any time.

11. The PA Hub Membership Card

11.1. All membership cards are only valid if you are a current PA Hub Member.

11.2. All PA Hub Members must present their Membership card as proof of eligibility for discount when visiting participating venues and suppliers. All PA Hub members must deal with the venue and suppliers directly.

12. Online event bookings

12.1. All online event registration fees must be received by The PA Hub prior to the event. All our prices are subject to VAT at the prevailing UK rate. The PA Hub accepts payment by credit card, BACS, invoice or internet banking. 

12.2. Priority is given to PA Hub members for online events but registration is otherwise accepted on a first-come-first-served basis. A waiting list will be maintained if the capacity of the event is exceeded. The PA Hub Ltd reserves the right to decline registration/s at its discretion.

12.3. Attendees booking any of our events will be added to our mailing list which you can unsubscribe from at any time.

13. Your Information 

13.1 The PA Hub does not share personal information with 3rd Party contacts without your permission at our online events other than the speaker/trainer if they request to send a follow up email. You can unsubscribe at any time from any follow-up emails.

13.2  The PA Hub will share your name, company and email with the venue that is holding an in-person event unless you state we are unable to do this at the event. You cannot be in the prize draw at the event without providing this information to the venue. You can unsubscribe at any time following the event.

13.3. We do not share lists with any other parties other than those we have stated above or asked permission for. We do encourage you to sign up voluntarily to any exhibitors or speaker lists that can advance your personal and professional development; we are not responsible for those lists you sign up to.

13.4 The showcase events are in Section 7 above so please refer to this section for full information. We do share attendee details with all the exhibitor stands at the showcases to save time of the delegates giving information at every stand.